Our Commitment
TopRankingsUK operates its casino lounge under UK licensing regulations and is committed to promoting responsible, enjoyable play. Gambling should always remain a form of entertainment, never a way to make money or resolve financial difficulty.
Age Restriction — 18+
Access to the casino lounge, and any gambling-related content or activity referenced on this website, is strictly restricted to individuals aged 18 years or older. Valid photographic identification (passport or UK driving licence) is required at the lounge entrance without exception. Anyone unable to provide satisfactory proof of age will be refused entry.
Signs of Problem Gambling
We encourage guests to remain mindful of their gambling habits. Signs that gambling may be becoming a problem can include:
- Spending more time or money than intended
- Chasing losses or gambling to relieve stress
- Neglecting work, family or personal responsibilities
- Borrowing money to fund gambling
- Feeling anxious, irritable or unable to stop
Tools We Offer
- Self-exclusion: Guests may request to be excluded from the casino lounge for a defined period by speaking to our front desk or management team.
- Time and spend awareness: Lounge hosts are trained to encourage breaks and remind guests of elapsed time at the tables.
- Staff support: Our team can direct any guest expressing concern to independent support organisations.
Independent Support
If you or someone you know may be struggling with gambling, free and confidential support is available around the clock from independent, UK-based organisations such as GamCare and the National Gambling Helpline. These services are not affiliated with TopRankingsUK.
Family Exclusion
Family members concerned about a loved one's gambling may contact hotel management to discuss third-party exclusion requests, subject to verification.
Marketing to Vulnerable Guests
We do not knowingly direct promotional material relating to the casino lounge toward individuals who have requested self-exclusion or who have identified themselves as vulnerable.
Contact
For questions about this policy or to discuss self-exclusion, please contact us at supp@toprankingsuk.top or visit our Contact page.